Terms of Service

These terms apply to every order you place through dhakakacchi.com with Dhaka Kacchi Berlin, Berlin, Germany ("we", "us"). By placing an order you agree to them. You can reach us any time at hello@dhakakacchi.com or on WhatsApp.

We cook fresh every Saturday. You choose your dishes, a Saturday, and pickup or delivery, and to order you need an account with a verified phone number. Order by Friday 6pm Berlin time to be part of that Saturday's batch.

Your order is confirmed when you see the confirmation screen and receive our confirmation email. If we cannot fulfil an order (for example, an address we cannot reach), we will tell you before Saturday.

All prices are in euros and include statutory VAT where applicable. The delivery fee, if any, is shown before you place your order. You pay in cash when you collect or receive your order; we do not take online payments.

Pickup from our kitchen in Berlin is free; the address is shown when you order. Delivery is available to the Berlin postal codes we serve, and its fee depends on distance. Someone needs to be reachable at the delivery address on Saturday; we may call the phone number on your account.

You can change or cancel an order free of charge until Friday 6pm by messaging us on WhatsApp or emailing hello@dhakakacchi.com. After that we have already started preparing your food, so we can usually no longer change or cancel it.

Our dishes are prepared fresh to order and spoil quickly. For such goods the statutory right of withdrawal for online purchases does not apply (section 312g(2) no. 2 of the German Civil Code). Your other statutory rights are not affected.

If an item is missing, damaged or not as described, please tell us the same day on WhatsApp or by email, with your order reference. We will put it right with a replacement or a refund. Your statutory warranty rights are not affected.

Our dishes contain lamb and dairy (for example the yogurt in Borhani) and may contain other allergens. We cook in a kitchen that handles several ingredients, so we cannot promise any dish is free of traces. If you have an allergy, please ask us before you order.

Please give accurate details and keep your password private. We may suspend an account that is used to abuse the service, for example by placing orders we cannot deliver or by giving false details.

We are fully liable for intent, gross negligence, injury to life, body or health, and wherever the law requires it. For a slight breach of an essential obligation we are liable only for the typical, foreseeable damage. We are not otherwise liable for slight negligence.

How we handle your personal data is described in our Privacy Policy.

German law applies. If you are a consumer, the mandatory consumer protection rules of the country where you live also continue to apply to you. We may update these terms; the version on this page when you order is the one that applies to your order.